Terms of Hire


  • I will use the equipment with due care and attention.  I will not travel at excessive speed and will travel at walking pace only.
  • I will not use the equipment on the road apart from crossing it.
  • I have been informed that some equipment is fitted with a seat belt, and that it is my choice whether or not I wear it.
  • I take full responsibility for the consequences of my actions.
  • I have been informed that there is a weight restriction on the equipment I am about to borrow.  I take full responsibility should I exceed this.
  • I will only use dropped kerbs, or very low kerbs, and will not go down kerbs at an angle.
  • I will remove the key when the scooter is left unattended.
  • I will not carry passengers, or let anyone else operate the equipment.
  • I will not carry bags on the handlebars and overload them.
  • If I put a handbag strap over the steering column, I will make sure that it is not touching the controls before switching the scooter on.
  • I will not take the scooter or wheelchair outside the City Centre, without the prior permission of Shopmobility Staff.
  • I will not use the equipment under the influence of alcohol and/or illegal drugs.
  • I will not commit any crime.
  • I will not use the equipment to trade, sell or collect money.
  • I will not be abusive or cause distress to staff, volunteers or the general public.
  • I will report any accident or damage, no matter how small, on my return.
  • Please take details such as:- name and address of persons involved, injuries if any, place and time of an accident.
  • If equipment is repeatedly damaged, Shopmobility Durham may restrict your use of it.